Our Warranty Policy

At ReWard Technologies, we stand behind the quality of our products. This page outlines our warranty policy, detailing what is covered and the terms of coverage to ensure you are fully informed about your rights and protections as our valued customer.

Warranty Coverage:

General Warranty Terms: Most of our products come with a 1-year warranty, providing coverage against defects in materials and workmanship under normal use conditions. This warranty is applicable from the date of purchase and ensures that your product will perform as specified.

Cordless Product Warranty: Cordless products carry a 90-day warranty period due to their specific usage characteristics and operational demands.

Warranty Policy Exclusions:

NOT Covered Under Warranty

To maintain fairness and clarity in our warranty practices, certain conditions are excluded from coverage:

  • Customer Abuse: Damage resulting from improper handling, misuse, or negligence is not covered.
  • Power Issues: Damage due to lack of power, improper power supply, or failure to use appropriate lightning filtering.
  • Water Damage: Any malfunctions or damages caused by water or liquid exposure are not covered.

Making a Warranty Claim:

How to Claim Your Warranty

If you believe your product has a defect or has failed during the warranty period under normal usage conditions, please follow these steps:

  1. Contact Us: Reach out to our support team with your product details and a description of the issue.
  2. Provide Proof of Purchase: You may be required to show a receipt or proof of purchase.
  3. Product Inspection: We may require that the product be sent to us for inspection.
  4. Resolution: If the problem falls under warranty coverage, we will repair, replace, or refund the item at our discretion.

Contact Information for Warranty Support

Need assistance with a warranty claim or have questions about your product’s coverage?

Do not hesitate to contact our customer support team for detailed guidance and support.